BOOKING A SAFARI
Booking a safari is unlike many other types of travel around the world. While there is a lot of choice of lodges and destinations, there is not a lot of good choices! The best lodges and destinations are usually small, intimate places away from the masses – and they are very popular! Dedicated travellers are booking their safaris 18 months in advance and many of the choice lodges and destinations are booked full long in advance.
We will work with you to understand what experience you are looking for, we will the craft a once in a life-time trip for you – you will receive a proposed itinerary based on the information you give us and our extensive knowledge of this beautiful continent we call home.
Once you have approved the itinerary and costings we make a provisional reservation with the necessary providers. In order to confirm your bookings a deposit will be required.
From when the reservation is made a 25 – 50% deposit (depending on providers) is usually required to secure the booking, within 7 days. For all flights a full payment is required of the estimated fee. After the deposit is received, we then go ahead and pay the relevant safari operators / hotels their deposits and book flights, transfers and make other detailed arrangements.
Deposits are non-refundable so it is important to make your plans when you are 100% committed to traveling. The deposit policies are not set by us but by the various providers – in the safari industry these are fairly standard across the board. Travellers are booking travel more than a year in advance to ensure they can get into the highly desirable lodges and thus they require the deposit to sort out the committed travellers. Travel insurance can be obtained which covers trip cancellation and this is the best security against a cancellation with a valid reason.
Final payment to providers is usually due a minimum of 65 days prior to travel, in which case we need to receive the funds at least 70 days prior to travel.
Flights are booked as a service to our clients, we bill you exactly what we get billed. In the quoting process we use average online pricing and in most cases the actual purchase from our airline suppliers is lower and we pass on this saving to you.
Invoices are either in local currencies like Rands (South Africa) or for most other countries in US Dollars. The invoice currency depends on where the bulk of the travel takes place. You can be sure that all travellers wanting to capitalise on strong currencies in their favour will be able to do so, which is often why we will keep the invoice in local currency where possible.
Payments in local currency can be made by Bank Transfer or Credit Card. Bank Transfer is the cheapest method and takes a few days for the funds to make their way through the bank systems.
Credit Cards may be used but a 5 – 7% transaction fee, depending on the type of card used, will be added to the amount as that is what we get charged.
Credit Card payments are processed through a secure third party gateway called Iveri – we do not see or handle any of your credit card details or information but as soon as the transaction is processed we get notified. We can accept payments from VISA, Mastercard
US Dollar payments are accepted by Bank Transfer, on some occasions we will accept a Credit Card payment for a US Dollar invoice.
Very few additional documents or vouchers are required these days, but copies of electronic flight tickets and any provided vouchers will be sent to you or included in your printable Travel Document.
Your Travel Document will contain detailed daily arrangements of each destination and transfer, flight details and contact numbers. It will also contain a list of emergency contact details – a copy of your itinerary should be left at home with friends or next of kin so that they have a means of knowing where you are and who to contact in case of an emergency.